Head Hostess
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Key skills for this role
About the Role
We are seeking a Head Hostess to answer phones, take dining reservations, and seat guests in a hotel restaurant. The role involves maintaining cleanliness, monitoring dining rooms, and assisting management with hiring and training.
Key Skills for This Role
Responsibilities
- Answer phones, take dining reservations, and enter diner information into reservation system
- Maintain wait list and quote accurate wait time
- Make appropriate seating decisions using station rotation chart
- Organize seating for large and special needs groups
- Greet guests and determine the number in their party
- Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest
- Guide guests through the dining rooms and provide any needed assistance
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting
- Maintain cleanliness of work areas throughout the day
- Monitor dining rooms for seating availability, service, and safety
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
POSITION SUMMARY
- Answer phones, take dining reservations, and enter diner information into reservation system.
- Maintain wait list and quote accurate wait time.
- Make appropriate seating decisions using station rotation chart.
- Organize seating for large and special needs groups.
- Greet guests and determine the number in their party.
- Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
- Guide guests through the dining rooms and provide any needed assistance.
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
- Maintain cleanliness of work areas throughout the day.
- Monitor dining rooms for seating availability, service, and safety.
- Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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