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indeed

Head Hostess

Ali Bin Ali Holding
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Guest reception and greetingReservation managementSeating coordinationCustomer serviceEnglishArabic
Free

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Key skills for this role

Guest reception and greetingReservation managementSeating coordination
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Role overview

Provide a positive first impression through friendly, efficient, and high-standard guest service.

Welcome arriving customers, manage waiting times and reservations, and coordinate seating for efficient table turnover.

Responsibilities

  • Greet customers, provide waiting-time information, record reservations, and escort guests to tables.
  • Answer calls for reservations, cancellations, and general inquiries.
  • Maintain referral guest contacts and remember VIP names and preferences.
  • Keep the restaurant tidy and perform light housekeeping, including checking restrooms.
  • Assist with beverage refills, billing, takeaway orders, and other customer needs.
  • Provide feedback to senior management about complaints and service issues.
  • Visit tables when needed to ensure guest needs are addressed.
  • Follow internal SOPs, hygiene requirements, and food safety standards.
  • Maintain grooming standards and train new employees when required.

Requirements

  • Diploma or certificate in hospitality or tourism, or an equivalent vocational qualification from relevant hotel or fine-dining experience.
  • At least two years of hostess or similar-capacity experience.
  • Excellent English command and interpersonal and customer service skills.
  • Arabic is desirable.
  • Previous team management experience is desirable.

Workplace

  • Work is performed in person at the restaurant or outlet.

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