Hajj & Umrah Sales and Operations Supervisor
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Key skills for this role
About the Role
The Hajj & Umrah Sales and Operations Supervisor supports business growth and oversees transport services for pilgrims in Saudi Arabia. The role combines client-facing sales support with operational planning, including managing inquiries, preparing quotations, coordinating transportation, and supervising coordinators.
Key Skills for This Role
Responsibilities
- Manage inquiries from Hajj & Umrah agents, group leaders, and internal sales channels
- Prepare quotations, service proposals, booking confirmations, and transport solutions
- Follow up on opportunities and support account management activities
- Plan, coordinate, and monitor pilgrim transportation services from booking through trip completion
- Manage manifests, schedules, permits, route planning, vehicle allocation, and operational readiness
- Coordinate with dispatch, fleet, airport and ground service teams, accommodation providers, and finance departments
- Monitor vehicle punctuality, driver readiness, route compliance, and service quality standards
- Supervise assigned coordinators and provide operational guidance during service execution
- Maintain accurate booking records, manifests, schedules, permits, service amendments, and post trip documentation
- Prepare and submit regular reports covering inquiries, quotations, confirmed business, trip performance, incidents, complaints, and recovery actions
Requirements
- Bachelor’s degree in Business Administration, Logistics, Transportation Management, Tourism, or related field (Diploma holders with strong relevant experience considered)
- 4–6 years of experience in transportation and Hajj & Umrah operations within Saudi Arabia
- Proven experience in client facing coordination, trip planning, and on ground operational execution
- Previous supervisory experience preferred
- Strong understanding of Hajj & Umrah transportation workflows and operational requirements in Saudi Arabia
- Proficiency in Microsoft Office and ERP/booking systems
Full Job Posting
Overview
- A leading transportation and pilgrimage services organization is seeking a highly motivated Hajj & Umrah Sales and Operations Supervisor to support business growth and oversee the successful delivery of transport services for pilgrims across the Kingdom.
Key Responsibilities
- Manage inquiries from Hajj & Umrah agents, group leaders, and internal sales channels.
- Prepare quotations, service proposals, booking confirmations, and transport solutions in line with approved pricing and service requirements.
- Follow up on opportunities, support account management activities, and contribute to business growth through effective client engagement and service upselling.
- Plan, coordinate, and monitor pilgrim transportation services from booking through trip completion.
- Manage manifests, schedules, permits, route planning, vehicle allocation, and operational readiness.
- Coordinate with dispatch, fleet, airport and ground service teams, accommodation providers, and finance departments to ensure seamless service execution.
- Monitor vehicle punctuality, driver readiness, route compliance, and service quality standards.
- Supervise assigned coordinators and provide operational guidance during service execution.
- Maintain accurate booking records, manifests, schedules, permits, service amendments, and post trip documentation.
- Prepare and submit regular reports covering inquiries, quotations, confirmed business, trip performance, incidents, complaints, and recovery actions.
Requirements
- Bachelor’s degree in Business Administration, Logistics, Transportation Management, Tourism, or a related field (Diploma holders with strong relevant experience will also be considered).
- 4–6 years of experience in transportation and Hajj & Umrah operations within Saudi Arabia.
- Proven experience in client facing coordination, trip planning, and on ground operational execution.
- Previous supervisory experience is preferred.
- Strong understanding of Hajj & Umrah transportation workflows and operational requirements in Saudi Arabia.
- Experience with quotations, booking cycles, manifest management, trip planning, fleet coordination, and dispatch operations.
- Good geographical knowledge of Makkah, Madinah, Jeddah, and airport transportation routes.
- Proficiency in Microsoft Office and ERP/booking systems.
- Strong commercial awareness and understanding of operational costs.
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