HAIR SPECIALIST/TRAINER

Department: Hair Division

Location: Grand Flora Group, UAE

Job Purpose

Key Role

• Deliver technical training and skill development for all hair staff
• Support the HOD Hair in maintaining service excellence and consistency
• Ensure all stylists are updated on latest techniques, trends, and product usage
• Focus on training, coaching, and development, not operational control
• ⸻

1. Training & Development

• Conduct structured training sessions for:
• Hair cutting
• Coloring techniques
• Treatments and services
• Ensure all staff are trained on standard operating procedures (SOPs)
• Develop and implement training calendars and programs
• Provide hands-on demonstrations and practical training
• ⸻

2. Skill Assessment & Improvement

• Evaluate staff technical skills on a regular basis
• Identify skill gaps and create improvement plans
• Provide one-on-one coaching for underperforming staff
• Ensure continuous development of high-potential stylists
• ⸻

3. Product Knowledge & Usage

• Train staff on correct use of professional hair products
• Educate staff on product benefits, ingredients, and selling points
• Support retail team by improving product recommendation skills
• ⸻

4. Service Quality Standardization

• Ensure all hair services are delivered as per company standards
• Monitor consistency in techniques across all stylists
• Introduce new techniques and global trends where applicable
• ⸻
• 5.
• Support to HOD – Hair
• Work closely with HOD Hair to align training with business needs
• Provide feedback on staff performance and development needs
• Support implementation of new services and procedures

Important

• No involvement in staff scheduling, discipline, or operational decisions
• No authority over targets or branch performance
• ⸻

6. New Staff Onboarding

• Conduct induction training for new hires
• Ensure new staff meet minimum skill standards before working independently
• ⸻

7. Training Documentation & Reporting

• Maintain training records for all staff
• Prepare reports on:
• Training conducted
• Staff progress
• Skill improvement
• Submit regular updates to HOD Hair
• ⸻

Confidentiality & Professional Conduct

• Maintain professionalism at all times
• Ensure fairness and objectivity in staff evaluations
• Avoid favoritism or bias
• Maintain confidentiality of staff performance data
• ⸻

1. Training Effectiveness

• Minimum 4–6 structured training sessions per month
• 100% staff participation in scheduled training
• Improvement in staff technical assessment scores
• ⸻

2. Skill Improvement

• Reduction in technical errors or service complaints
• Measurable improvement in staff performance within 60–90 days
• Increased number of multi-skilled stylists
• ⸻

3. Product Knowledge & Retail Support

• Increase in retail product recommendations by hair staff
• Staff product knowledge score ≥ 90%
• ⸻

4. Service Quality

• Consistency in service delivery across all stylists
• Reduction in redo/complaint cases
• Customer satisfaction improvement in hair services
• ⸻

5. New Staff Readiness

• 100% of new hires trained before floor placement
• Reduced onboarding time
• ⸻

6. Training Reporting

• Timely submission of training reports
• Accurate tracking of staff progress
• ⸻

Required Skills & Competencies

• Advanced technical expertise in hair (cut, color, treatments)
• Strong training and coaching ability
• Excellent communication and presentation skills
• Up-to-date knowledge of trends and techniques
• Ability to assess and develop talent
• Professional and structured approach
• ⸻

Area Hod Hair Hair Trainer

Staff Management Yes No

Job Types: Full-time, Contract

Language

• ENGLISH (Required)