Guest Relations / Hospitality Manager
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Key skills for this role
About the Role
Grand Flora Group seeks a passionate Guest Relations / Hospitality Manager to deliver exceptional luxury customer experiences across premium salon operations. The role involves handling VIP clients, developing customer experience initiatives, training front-line teams, and monitoring guest feedback.
Key Skills for This Role
Responsibilities
- Ensure outstanding guest satisfaction across salon operations
- Handle VIP clients and customer concerns professionally
- Develop and implement customer experience initiatives
- Train front line teams on service excellence
- Monitor guest feedback and implement improvements
- Work closely with Operations and CRM teams
Requirements
- Experience in luxury hospitality or guest relations
- Strong communication and interpersonal skills
- Ability to handle VIP clients and resolve complaints
Full Job Posting
About the Role
- Grand Flora Group is looking for a passionate Guest Relations / Hospitality Manager to deliver an exceptional luxury customer experience across our premium salon operations.
Key Responsibilities
- Ensure outstanding guest satisfaction.
- Handle VIP clients and customer concerns professionally.
- Develop customer experience initiatives.
- Train front line teams on service excellence.
- Monitor guest feedback and implement improvements.
- Work closely with Operations and CRM teams.
What We Offer
- Competitive Salary
- Career Growth
- Luxury Working Environment
Compensation
- Pay: AED8,000.00 AED13,000.00 per month
Work Location
- Work Location: In person
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