CRM Manager
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Key skills for this role
About the Role
Grand Flora Group seeks an experienced CRM Manager to strengthen customer loyalty and drive revenue through exceptional customer relationship strategies. The role involves developing CRM strategies, managing customer databases, creating loyalty programs, and analyzing customer behavior.
Key Skills for This Role
Responsibilities
- Develop and execute CRM strategies to improve customer retention
- Manage customer database and segmentation
- Create loyalty programs and promotional campaigns
- Analyze customer behavior and sales trends
- Coordinate with Operations, Marketing, and Sales teams
- Monitor KPIs and prepare performance reports
- Enhance the overall customer journey
Requirements
- 5 years of CRM experience
Full Job Posting
About Grand Flora Group
- Grand Flora Group is one of the leading luxury beauty and wellness companies in the UAE. We are looking for an experienced CRM Manager to strengthen customer loyalty, increase client retention, and drive revenue through exceptional customer relationship strategies.
Key Responsibilities
- Develop and execute CRM strategies to improve customer retention.
- Manage customer database and segmentation.
- Create loyalty programs and promotional campaigns.
- Analyze customer behavior and sales trends.
- Coordinate with Operations, Marketing, and Sales teams.
- Monitor KPIs and prepare performance reports.
- Enhance the overall customer journey.
What We Offer
- Competitive Salary
- Career Growth Opportunities
- Professional Working Environment
Pay
- AED 8,000.00 AED 13,000.00 per month
Experience
- CRM: 5 years (Required)
Work Location
- In person
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