Guest Services Supervisor
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Key skills for this role
About the Role
Tivoli Hotels & Resorts is seeking a Guest Services Supervisor at Al Najada Doha Hotel in Doha to oversee daily guest service operations. The role supervises front desk staff, handles guest concerns, ensures smooth check-in/out, and maintains high customer satisfaction.
Key Skills for This Role
Responsibilities
- Supervise and support guest service/front office staff during shifts
- Ensure smooth check in and check out processes
- Handle guest inquiries, complaints, and special requests professionally
- Monitor service quality and ensure company standards are maintained
- Train, coach, and mentor team members
- Prepare shift schedules and assign duties
- Coordinate with housekeeping, maintenance, and other departments
- Ensure accurate billing, reservations, and cash handling procedures
- Monitor lobby appearance and guest areas
- Assist with VIP guest arrangements and escalations
- Maintain records, reports, and operational logs
- Ensure compliance with health, safety, and company policies
Requirements
- Diploma or Bachelor’s degree in Hospitality Management or related field
- 2–5 years of experience in hospitality or customer service
- Previous supervisory experience preferred
- Strong communication and interpersonal skills
- Problem solving and conflict resolution abilities
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Ability to work shifts, weekends, and holidays
- Good organizational and multitasking skills
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.
- Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries.
- The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service.
- This role supervises front desk or guest relations staff, handles guest concerns, supports operational procedures, and helps maintain high customer satisfaction standards.
Key Responsibilities
- Supervise and support guest service/front office staff during shifts
- Ensure smooth check in and check out processes
- Handle guest inquiries, complaints, and special requests professionally
- Monitor service quality and ensure company standards are maintained
- Train, coach, and mentor team members
- Prepare shift schedules and assign duties
- Coordinate with housekeeping, maintenance, and other departments
- Ensure accurate billing, reservations, and cash handling procedures
- Monitor lobby appearance and guest areas
- Assist with VIP guest arrangements and escalations
- Maintain records, reports, and operational logs
- Ensure compliance with health, safety, and company policies
Required Qualifications
- Diploma or Bachelor’s degree in Hospitality Management or related field
- 2–5 years of experience in hospitality or customer service
- Previous supervisory experience preferred
- Strong communication and interpersonal skills
- Problem solving and conflict resolution abilities
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Ability to work shifts, weekends, and holidays
- Good organizational and multitasking skills
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