F&B Hostess
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Key skills for this role
About the Role
Tivoli Hotels & Resorts is seeking an F&B Hostess to be the first point of contact for guests, creating a welcoming atmosphere and ensuring a positive dining experience. Responsibilities include greeting guests, managing reservations, and maintaining cleanliness.
Key Skills for This Role
Responsibilities
- Greet guests warmly and seat them according to the restaurant’s floor plan
- Ensure guest satisfaction by anticipating needs and responding promptly
- Address guest concerns and complaints, ensuring satisfaction
- Conduct regular table visits to monitor guest satisfaction
- Handle reservations and cancellations, following department standards
- Maintain a clean and organized hostess stand and dining area
- Assist staff as needed to ensure smooth restaurant operations
- Assist with cashiering procedures and balance transactions
Requirements
- Excellent communication and interpersonal skills
- Professional appearance
- Customer service oriented mindset
- Ability to multitask and stay organized
- Fluent in English; additional languages are a plus
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
- As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
Responsibilities
- Greet guests warmly and seat them according to the restaurant’s floor plan.
- Ensure guest satisfaction by anticipating needs and responding promptly.
- Address guest concerns and complaints, ensuring satisfaction.
- Conduct regular table visits to monitor guest satisfaction.
- Handle reservations and cancellations, following department standards.
- Maintain a clean and organized hostess stand and dining area.
- Assist staff as needed to ensure smooth restaurant operations.
- Assist with cashiering procedures and balance transactions.
Qualifications
- Excellent communication and interpersonal skills
- Professional appearance
- Customer service oriented mindset
- Ability to multitask and stay organized
- Fluent in English; additional languages are a plus
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