Guest Services Officer
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Key skills for this role
About the Role
1. Deliver the brand promise and provide exceptional guest service at all times. 2.
Key Skills for This Role
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Summary
1.
Deliver the brand promise and provide exceptional guest service
at all times.
2.
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
3.
Ensure that all company minimum
brand standards have been implemented, and that optional brand standards have been implemented where appropriate. 4.
Work closely with other Front Office Associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 5.
Respond to the results of the LRA and ensure that the relevant changes are implemented.
Qualifications
Priority will be given to candidates with experience in international hotel brands.
Experience with international hotel brands is preferred.
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