Guest Services Officer (Emirati talent)
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Key skills for this role
About the Role
Healthpoint seeks a Guest Services Officer to provide front-door customer service, manage patient registration, scheduling, and insurance verification at a multi-specialty hospital in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Welcome and assist patients upon arrival, ensuring a smooth and friendly check in experience
- Accurately register patients using a structured interview approach and capture all demographic and insurance details into the Electronic Medical Records (EMR)
- Verify insurance eligibility, patient identity, and out of pocket responsibilities to facilitate seamless care and billing
- Secure all required patient signatures, including general consent and compliance documents, while ensuring patients understand their rights and next steps
- Schedule appointments, make reminder calls, and support patients with discharge coordination and follow ups
- Act as a liaison between patients, their families, and clinical teams, maintaining professional communication and upholding confidentiality at all times
- Collect payments (co pays, deductibles, etc.), manage receipts, and ensure cash handling procedures are followed precisely
- Handle incoming calls, inquiries, and patient feedback with empathy and efficiency, ensuring timely resolution or escalation
- Support operational excellence by participating in department meetings, completing training requirements, and meeting quality, productivity, and patient satisfaction standards
Requirements
- 2+ years of similar experience
- Bachelor’s degree can substitute for 2 years of experience
- Strong attention to details
- Ability to communicate and relay messages to patients in a culturally sensitive manner
- Proficient in using Microsoft Office tools such as Word, Excel, and Outlook
Full Job Posting
Overview
- The Guest Services Officer performs all duties related to the pre registration, registration, scheduling, patient identification, cash collections, billing and insurance eligibility. This role provides 'front door' customer service to patients when they present physically to the service areas as wel
Responsibilities
- Welcome and assist patients upon arrival, ensuring a smooth and friendly check in experience
- Accurately register patients using a structured interview approach and capture all demographic and insurance details into the Electronic Medical Records (EMR)
- Verify insurance eligibility, patient identity, and out of pocket responsibilities to facilitate seamless care and billing
- Secure all required patient signatures, including general consent and compliance documents, while ensuring patients understand their rights and next steps
- Schedule appointments, make reminder calls, and support patients with discharge coordination and follow ups
- Act as a liaison between patients, their families, and clinical teams, maintaining professional communication and upholding confidentiality at all times
- Collect payments (co pays, deductibles, etc.), manage receipts, and ensure cash handling procedures are followed precisely
- Handle incoming calls, inquiries, and patient feedback with empathy and efficiency, ensuring timely resolution or escalation
- Support operational excellence by participating in department meetings, completing training requirements, and meeting quality, productivity, and patient satisfaction standards
Qualifications
- 2+ years of similar experience
- Bachelor’s degree can substitute for 2 years of experience
- Strong attention to details
- Ability to communicate and relay messages to patients in a culturally sensitive manner
- Proficient in using Microsoft Office tools such as Word, Excel, and Outlook
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