Guest Services Officer- Emirati
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Key skills for this role
About the Role
Danat Al Emarat Hospital seeks a UAE National Guest Services Officer to serve as the first point of contact for patients and visitors. The role involves patient registration, appointment scheduling, insurance verification, and Arabic-English translation.
Key Skills for This Role
Responsibilities
- Greet and assist patients to ensure a positive and professional experience
- Manage patient registration, insurance verification, and appointment scheduling
- Handle cash collections, billing inquiries, and accurate patient identification
- Provide Arabic English interpretation to support clear patient staff communication
- Support clinical assistant duties as required
- Ensure compliance with DOH, DHA, and JCI standards
- Communicate effectively with patients, families, and medical teams
- Contribute to service excellence and continuous process improvement
Requirements
- UAE National with a valid Family Book
- Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare
- Strong attention to detail and ability to work in a fast paced environment
- Excellent communication and interpersonal skills with a patient centric approach
- Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals)
- Fluency in both Arabic and English, with the ability to provide interpretation support
Full Job Posting
Overview
- M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments.
- Danat Al Emarat is a world class specialty women’s and children’s hospital in the Emirate of Abu Dhabi.
- We are searching for UAE Nationals to be a part of our Patient Access Services team.
Responsibilities
- Greet and assist patients to ensure a positive and professional experience.
- Manage patient registration, insurance verification, and appointment scheduling.
- Handle cash collections, billing inquiries, and accurate patient identification.
- Provide Arabic English interpretation to support clear patient staff communication.
- Support clinical assistant duties as required.
- Ensure compliance with DOH, DHA, and JCI standards.
- Communicate effectively with patients, families, and medical teams.
- Contribute to service excellence and continuous process improvement.
Qualifications
- UAE National with a valid Family Book.
- Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
- Strong attention to detail and ability to work effectively in a fast paced environment.
- Excellent communication and interpersonal skills with a patient centric approach.
- Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
- Fluency in both Arabic and English, with the ability to provide interpretation support.
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