Guest Services Officer - Billing experience

Overview

Responsibilities

• Welcome patients and visitors, verify identification, and ensure accurate preregistration and registration by collecting and updating demographic and insurance information.
• Perform insurance eligibility checks, validate procedures, and clearly communicate out‑of‑pocket responsibilities to patients.
• Obtain required patient signatures, distribute patient rights documents, and ensure full compliance with regulatory and organizational standards.
• Manage appointment scheduling, follow‑ups, reminders, and coordination of patient visits to support smooth clinic operations.
• Handle cash collection, billing transactions, reconciliation, and deposits in accordance with established financial procedures.
• Deliver exceptional customer service while maintaining professionalism, confidentiality, and sensitivity to patient needs.
• Address patient inquiries and concerns, de‑escalate complaints when necessary, and coordinate with team leaders to resolve service issues promptly.
• Support operational requirements, including shift work, roster coverage, and front‑desk coordination.
• Perform general administrative duties such as answering phones, responding to emails and messages, and ensuring efficient patient flow within the clinic.

• Vocational And Technical Education

• Experience in customer service within a healthcare or hospitality environment (e.g., hospitals, clinics, hotels, patient services, or front desk operations)
• Strong background in billing, cash handling, and insurance verification
• Familiarity with healthcare information systems and patient registration workflows
• Knowledge of insurance processes, eligibility checks, and billing practices
• Strong multitasking skills and ability to work in a fast‑paced environment
• Team‑oriented with flexibility to support operational needs