Guest Services Associate
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Miral Experiences is seeking a Guest Services Associate for their theme parks in Abu Dhabi, including Ferrari World and Warner Bros. World. The role involves welcoming guests, selling tickets, managing queues, and providing information.
Key Skills for This Role
Responsibilities
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balance cash drawer/register/float by counting cash at beginning and end of work shift
- Maintain awareness and adherence to company's cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests
- Consistently upsell/cross sell and promote products, activities, and services
- Proactively anticipate, listen to guest's needs and concerns and resolve issues
- Efficiently manage turnstiles to ensure guests can enter/leave the park with ease
Requirements
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity
Full Job Posting
About the Role
- At Miral Experiences, we create extraordinary moments. As part of Miral Group, we bring to life iconic attractions including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.
Key Responsibilities
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company's cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests
- Consistently upsell/cross sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease
Essential
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity
Desirable
- Theme park/water park experience
- Higher secondary or equivalent
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Farah Experiences
Guest Services Associate
Abu Dhabi, UAE
Miral Experiences seeks a Guest Services Associate in Abu Dhabi to greet guests, sell tickets, handle cash, and manage queues at attractions like Ferrari World. Requires 1+ year customer service experience, cash handling
Animal Health Senior Manager
Abu Dhabi, UAE
Miral Experiences is seeking a Senior Hospital Manager to oversee the veterinary hospitals at SeaWorld Abu Dhabi, ensuring high-quality animal care and operational excellence. The role requires 10+ years of veterinary/me
Commis
Abu Dhabi, UAE
Farah Experiences is seeking a Commis to support daily kitchen operations in Abu Dhabi. The role involves food preparation, cooking, and maintaining hygiene standards under senior chefs. Ideal candidates have basic culin
Zoological Specialist
Abu Dhabi, UAE
Miral Experiences seeks a Zoological Specialist at SeaWorld Abu Dhabi to perform animal husbandry, training, and guest interactions. The role requires 2 years of relatable animal experience, excellent swimming and diving
Master Tailor/Workshop Leader
Abu Dhabi, UAE
Farah Experiences seeks a Master Tailor/Workshop Leader to oversee tailoring departments, manage a team of senior tailors, and ensure high-quality costume production for performances and events. The role requires master-
Lifeguard
Abu Dhabi, UAE
Yas Water World Abu Dhabi seeks a Lifeguard to ensure guest safety by monitoring water, responding to emergencies, and operating rides. The role requires swimming proficiency, lifeguard skills, and basic English. Candida
Talent Acquisition Specialist
, UAE
Farah Experiences seeks a Talent Acquisition Specialist to manage full-cycle recruitment for iconic attractions in Abu Dhabi. The role involves sourcing, screening, interviewing, and partnering with hiring managers to bu
Tailor
Abu Dhabi, UAE
Farah Experiences in Abu Dhabi seeks a Tailor to perform repairs, alterations, and costume fabrication for show productions. Responsibilities include sewing, pattern making, fitting, and supporting daily costume operatio
Guest Services Associate
Abu Dhabi, UAE
Animal Health Senior Manager
Abu Dhabi, UAE
Commis
Abu Dhabi, UAE
Zoological Specialist
Abu Dhabi, UAE
Master Tailor/Workshop Leader
Abu Dhabi, UAE
Lifeguard
Abu Dhabi, UAE
Talent Acquisition Specialist
, UAE
Tailor
Abu Dhabi, UAE