Animal Health Senior Manager
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Key skills for this role
About the Role
Miral Experiences is seeking a Senior Hospital Manager to oversee the veterinary hospitals at SeaWorld Abu Dhabi, ensuring high-quality animal care and operational excellence.
Key Skills for This Role
Responsibilities
- Oversee day to day hospital operations, workflows, procedure schedules, and result release across all disciplines
- Act as primary escalation point for operational, technical, and workflow issues
- Ensure hospital procedures are implemented in line with approved SOPs and clinical expectations
- Line manage Veterinary Technologists including rostering, workload distribution, supervision, and performance oversight
- Ensure staff competency, training, and adherence to defined scopes of practice
- Oversee accuracy, timeliness, and consistency of hospital equipment and preventative maintenance schedule
- Maintain inventory and conduct all departmental procurement and relevant communications
- Oversee pharmaceutical and controlled drug registers, including audits and discrepancy follow up
- Assist with budget preparation and monitoring
- Support wildlife rehabilitation programs
- Lead accreditation processes and government licensing requirements
- Coordinate with education department on programming needs
Requirements
- Bachelor's Degree in Science / Veterinary Care / Veterinary Practice Management / Healthcare administration or related fields
- Ten years of experience in the veterinary or medical field
- Five years minimum experience in a leadership position
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- IT skills including Microsoft Office applications
- Must be available to work varying shifts/hours including weekends and holidays
- Physical ability to lift up to 50 lbs, extensive walking/standing, and repetitive motions
Full Job Posting
About the Role
- The Senior Hospital Manager oversees the operations, staff, and equipment of the SeaWorld Abu Dhabi Veterinary Hospitals
- Ensures delivery of high quality veterinary care and support of animal health, welfare, and conservation
- Leads the team of Veterinary Technologists with direct responsibility for daily workflow oversight, staff supervision, and professional development
Key Responsibilities Leadership, Safety and Guest Satisfaction
- Oversee day to day hospital operations with potential active on floor presence
- Oversee workflows, procedure schedules, and communicate result release across all disciplines if required
- Act as the primary escalation point for operational, technical, and workflow issues
- Ensure hospital procedures are implemented in practice in line with approved SOPs and clinical expectations
- Assist with development and implementation of area and department goals
- Communicate professionally and openly within zoo and park wide colleagues
- Be a liaison between veterinarians and support colleagues
- Demonstrate a commitment to company values and safety
- Able to participate in medical procedures
- Working with company to prepare financial statements
- Monitoring KPIs, settling fees/petty cash
- Coordination of external services, contractors/consultants/government agencies
Key Responsibilities Colleague Development & Supervision
- Line manager the Veterinary Technologists, including rostering, workload distribution, supervision, and performance oversight
- Ensure staff competency, training, and adherence to defined scopes of practice
- Provide ongoing coaching, feedback, and corrective guidance as required
- Support staff development and succession planning in collaboration with the Director/department leadership roles
- Hire/onboarding of new colleagues in coordination with Director of Animal Health and Welfare and talent acquisition
- Conduct performance reviews for direct reports
- Develop and promote colleague recognition and motivation
- Oversee compliance with area SOPs including animal husbandry
- Update area SOPs with assistance from veterinary technicians, laboratory, and nutrition colleagues
- Promote team environment
- Responsible for colleague development, coaching and assistance in coordinating CE and licensing
- Updating job descriptions and employee files
Key Responsibilities Animal Health Operations
- Ensure accuracy, timeliness, and consistency of hospital equipment and preventative maintenance schedule
- Maintain inventory and conduct all departmental procurement and relevant communications
- Oversee pharmaceutical and controlled drug registers, including audits and discrepancy follow up
- Ensure maintenance of equipment and supply needs
- Assist with budget preparation and monitoring
- Support wildlife rehabilitation programs
- Maintain asset register, equipment warranties and service contracts
- Ensure effective use of computerized medical record systems
- Oversee chemical usage in park with Animal Health and Welfare Director
- Management of direct employees, also applies to indirect employees as required
- Development of safety protocols in relevance to Animal Health
Qualifications & Experience Essential
- Bachelor's Degree in Science / Veterinary Care / Veterinary Practice Management/ Healthcare administration in related fields
- Ten years of experience in the veterinary or medical field required
- Five years minimum experience in a leadership position required
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- IT skills including Microsoft Office applications
- Must be available to work varying shifts/hours based on business need, to include opening, mid , and closing shifts, weekends, and holidays
- Physical requirements include: Able to lift, carry, push, pull up to 50 lbs / 20kg on occasion; extensive walking or standing indoors or outdoors; tasks that involve repetitive motions such as bending, stooping, or lifting
Qualifications & Experience Desirable
- Professional certification Certified Veterinary Technician/Nurse, Certified Veterinary Practice Manager (CVPM), or Veterinary Technician Specialist (VTS) is preferable
- Membership of WAZA or equivalent association
- Affiliate accredited zoo experience preferred
- Experience in working in zoological facilities
- Familiarization of conservation efforts and organizations
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