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Guest Services Agent
Minor Hotels
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Guest servicesHotel product knowledgeGuest inquiry handlingGuest satisfaction and issue resolutionProblem solvingSales and alternative recommendations
Free
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Guest servicesHotel product knowledgeGuest inquiry handling
Role Overview
The Guest Services Agent serves the needs of the business, guests, and colleagues by supporting a positive and memorable Minor Hotels experience.
The position is a key representative of the hotel and Avani brand and creates an important first impression for guests.
The role combines information provision, problem solving, sales, hotel representation, public relations, activity coordination, and guest service.
Key Skills for This Role
Guest servicesHotel product knowledgeGuest inquiry handlingGuest satisfaction and issue resolutionProblem solvingSales and alternative recommendations
Full Job Posting
Job Location
- The position is based at Avani Deira Dubai Hotel.
About Avani
Avani hotels focus on a balance of design, function, service, and privacy.
The brand promotes an upbeat service culture and operates across Europe, the Middle East, Asia, Africa, and Australia.
Role Overview
The Guest Services Agent serves the needs of the business, guests, and colleagues by supporting a positive and memorable Minor Hotels experience.
The position is a key representative of the hotel and Avani brand and creates an important first impression for guests.
The role combines information provision, problem solving, sales, hotel representation, public relations, activity coordination, and guest service.
Key Responsibilities
- Anticipate guest needs and handle inquiries in a helpful and attentive Minor Hotels manner.
- Maintain complete knowledge of room types, rates, features, facilities, outlets, promotions, spa, health club, and other Minor Hotels properties.
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