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Cluster Reservation Agent
Minor Hotels
Dubai, UAE
Full-time
Entry
Onsite
Discovered Today
Hotel reservationsReservation/PMS systemsOnline booking platformsGuest serviceUpselling and cross-sellingEnglish
Free
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Hotel reservationsReservation/PMS systemsOnline booking platforms
Role Overview
Minor Hotels is seeking a dynamic, guest-focused Cluster Reservation Agent.
The role supports reservation operations for DUKES The Palm, Dubai Hotel and NH Collection Dubai The Palm.
The position handles reservation enquiries and bookings while delivering guest service and maximizing revenue opportunities across both properties.
Key Skills for This Role
Hotel reservationsReservation/PMS systemsOnline booking platformsGuest serviceUpselling and cross-sellingEnglish
Full Job Posting
Job Location
- NH Collection Dubai The Palm in Dubai.
Role Overview
Minor Hotels is seeking a dynamic, guest-focused Cluster Reservation Agent.
The role supports reservation operations for DUKES The Palm, Dubai Hotel and NH Collection Dubai The Palm.
The position handles reservation enquiries and bookings while delivering guest service and maximizing revenue opportunities across both properties.
Key Responsibilities
- Handle reservation enquiries through telephone, email, online channels, and booking platforms.
- Process bookings, amendments, cancellations, and special requests accurately.
- Provide information on room types, rates, packages, promotions, and hotel facilities.
- Maximize revenue through upselling and cross-selling.
- Maintain accurate reservation, guest, rate, payment, and special-request records.
- Coordinate with Front Office, Revenue, Sales, Finance, and other departments.
- Handle reservations from direct guests, corporate accounts, travel agents, and OTAs.
- Maintain professional communication and respond promptly to enquiries.
- Follow hotel policies, brand standards, reservation procedures, and confidentiality requirements.
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