Guest Services Agent
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Key skills for this role
About the Role
Minor Hotels seeks a Guest Services Agent for Souq Waqif Boutique Hotel in Doha. You will handle reservations, check-ins, guest inquiries, and check-outs. Requires strong customer service, English fluency, shift flexibility, and computer skills.
Key Skills for This Role
Responsibilities
- Take reservations, greet and register guests
- Provide outstanding guest service during their stay
- Settle guest accounts upon completion of stay
- Handle all guest enquiries, requests and comments promptly and efficiently
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations preferred
- Excellent communication skills; fluency in English required
- Ability to work shifts, weekends and public holidays
- Computer skills in MS Office; experience with PMS preferred
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with over 530 properties.
- The primary responsibility of a guest service agent is to provide expertise services in a courteous manner.
Responsibilities
- Take reservations, greet and register guests
- Provide outstanding guest service during their stay
- Settle guest accounts upon completion of stay
- Handle all guest enquiries, requests and comments promptly and efficiently
Qualifications
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred
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