Guest Service Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The Guest Service Supervisor supports Front Office operations by supervising the Guest Service team.
The role ensures every guest receives professional, efficient, and personalized service throughout the stay.
Key Skills for This Role
Full Job Posting
Job Location
- NH Collection Dubai The Palm.
About the Hotel Brand
NH Collection Hotels & Resorts operates premium hotels in landmark buildings across multiple regions.
The hotels focus on memorable guest experiences, wellbeing, gastronomy, culture, and personalized service.
Role Overview
The Guest Service Supervisor supports Front Office operations by supervising the Guest Service team.
The role ensures every guest receives professional, efficient, and personalized service throughout the stay.
Guest Service Operations
- Supervise daily Guest Service and Front Office operations and ensure smooth shift activities.
- Ensure warm welcomes and efficient check-in and check-out experiences.
- Handle guest requests, concerns, and complaints and ensure timely resolution.
- Monitor guest preferences, special requests, VIP arrivals, and other important guest requirements.
Team and Department Coordination
- Support and guide Guest Service Agents to maintain high service standards.
- Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, and other departments.
- Conduct shift briefings and ensure proper handovers between shifts.
- Assist with training, coaching, and development of team members.
Standards and Performance
- Ensure accurate guest information, billing, room assignments, and system updates.
- Ensure compliance with hotel policies, procedures, brand standards, and safety requirements.
- Support the Front Office leadership team in achieving guest satisfaction and operational targets.
Qualifications and Experience
- Previous Front Office or Guest Service experience in a hotel.
- Previous supervisory experience in a hotel is preferred.
- Strong communication, interpersonal, and guest-handling skills.
- Good leadership and problem-solving abilities.
- Ability to work effectively in a fast-paced, multicultural environment.
Additional Requirements
- Knowledge of hotel PMS/Opera is an advantage.
- Flexibility to work shifts, weekends, and public holidays.
- Good command of English is required.
- Additional languages are an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NH Collection Hotels & Resorts
F&B Attendant
Dubai, UAE
The employer is seeking an F&B Attendant to deliver professional food and beverage service and create positive dining experiences. The role includes taking orders, serving guests, maintaining dining areas, processing pay
IT Technician
Dubai, UAE
NH Collection Hotels & Resorts is seeking an IT Technician to provide technical support and maintain hotel information systems, hardware, software, and network infrastructure. The role covers hotel applications, user acc
Chef de Partie - Main Kitchen
Dubai, UAE
The employer is seeking a Chef de Partie to manage a designated Main Kitchen section and deliver consistent, high-quality food preparation and presentation. The role supervises junior kitchen staff, coordinates service o
Bellman
Dubai, UAE
NH Collection Dubai The Palm is seeking a Bellman to create warm arrival and departure experiences for guests. The role involves luggage assistance, transportation coordination, guest requests, and hotel information, req
Guest Service Center Agent
Dubai, UAE
NH Collection Dubai The Palm is seeking a Guest Service Center Agent to provide professional, personalized assistance through telephone and other communication channels. The role handles guest requests, complaints, commu
Guest Service Agent
Dubai, UAE
NH Collection Hotels & Resorts is seeking a Guest Service Agent to deliver warm, professional service throughout the guest stay. The role handles arrivals, departures, guest accounts, inquiries, coordination, and service
Minibar Attendant
Dubai, UAE
NH Collection Dubai The Palm is seeking a Minibar Attendant to stock, maintain, and monitor guest room minibars while providing discreet, courteous service. The role requires attention to detail, basic inventory knowledg
Laundry Attendant
Dubai, UAE
NH Collection Dubai The Palm is seeking a Laundry Attendant to process hotel linen, uniforms, and guest laundry to brand and hygiene standards. The role requires basic laundry knowledge, attention to detail, basic Englis
F&B Attendant
Dubai, UAE
IT Technician
Dubai, UAE
Chef de Partie - Main Kitchen
Dubai, UAE
Bellman
Dubai, UAE
Guest Service Center Agent
Dubai, UAE
Guest Service Agent
Dubai, UAE
Minibar Attendant
Dubai, UAE
Laundry Attendant
Dubai, UAE