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IT Technician
NH Collection Hotels & Resorts
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
IT technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingDesktop and laptop supportPrinter support
Free
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IT technical supportHardware troubleshootingSoftware troubleshooting
Role Overview
Provide technical support and maintain the hotel's information systems, hardware, software, and network infrastructure.
Support hotel technology platforms and help maintain compliance with IT standards and security requirements.
The job is based at La Suite Dubai Hotel & Apartment.
Key Skills for This Role
IT technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingDesktop and laptop supportPrinter support
Full Job Posting
Role Purpose
Provide technical support and maintain the hotel's information systems, hardware, software, and network infrastructure.
Support hotel technology platforms and help maintain compliance with IT standards and security requirements.
The job is based at La Suite Dubai Hotel & Apartment.
Core Responsibilities
- Provide first-line technical support for hardware, software, network, and system-related issues.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
- Support hotel applications including PMS, POS, guest Wi-Fi, IPTV, key card systems, and telephony solutions.
- Troubleshoot and resolve user issues in a timely and professional manner.
- Monitor network connectivity and ensure reliable operation of hotel technology services.
- Create and manage user accounts, access rights, and email accounts.
Maintenance and Administration
- Perform routine system maintenance, software installations, updates, and security patches.
- Maintain IT asset inventory and accurate documentation of equipment and licenses.
- Support onboarding and offboarding by preparing and recovering IT equipment and system access.
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