Guest service supervisor
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Key skills for this role
About the Role
Minor Hotels seeks a Guest Service Supervisor for Souq Waqif Boutique Hotel in Doha. You will oversee front desk operations, supervise staff, handle guest concerns, and ensure high service standards.
Key Skills for This Role
Responsibilities
- Supervise and support guest service/front office staff during shifts
- Ensure smooth check in and check out processes
- Handle guest inquiries, complaints, and special requests professionally
- Monitor service quality and ensure company standards are maintained
- Train, coach, and mentor team members
- Prepare shift schedules and assign duties
- Coordinate with housekeeping, maintenance, and other departments
- Ensure accurate billing, reservations, and cash handling procedures
- Monitor lobby appearance and guest areas
- Assist with VIP guest arrangements and escalations
- Maintain records, reports, and operational logs
- Ensure compliance with health, safety, and company policies
Requirements
- Diploma or Bachelor’s degree in Hospitality Management or related field
- 2–5 years of experience in hospitality or customer service
- Previous supervisory experience preferred
- Strong communication and interpersonal skills
- Problem solving and conflict resolution abilities
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Ability to work shifts, weekends, and holidays
- Good organizational and multitasking skills
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with over 530 properties.
- The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service.
Key Responsibilities
- Supervise and support guest service/front office staff during shifts
- Ensure smooth check in and check out processes
- Handle guest inquiries, complaints, and special requests professionally
- Monitor service quality and ensure company standards are maintained
- Train, coach, and mentor team members
- Prepare shift schedules and assign duties
- Coordinate with housekeeping, maintenance, and other departments
- Ensure accurate billing, reservations, and cash handling procedures
- Monitor lobby appearance and guest areas
- Assist with VIP guest arrangements and escalations
- Maintain records, reports, and operational logs
- Ensure compliance with health, safety, and company policies
Qualifications
- Diploma or Bachelor’s degree in Hospitality Management or related field
- 2–5 years of experience in hospitality or customer service
- Previous supervisory experience preferred
- Strong communication and interpersonal skills
- Problem solving and conflict resolution abilities
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Ability to work shifts, weekends, and holidays
- Good organizational and multitasking skills
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