Guest Service Center Agent
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Key skills for this role
About the Role
Minor Hotels seeks a Guest Service Center Agent for Banana Island Resort Doha by Anantara. The role involves anticipating guest needs, handling inquiries, and ensuring high service standards.
Key Skills for This Role
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Maintain complete knowledge of hotel product including room types, rates, features, facilities, food and beverage outlets, Spa promotions and other properties
- Take personal responsibility for service delivery and ensure it meets highest standards
- Ensure all issues pertaining to guest satisfaction are met and follow up is completed timely
- Be proactive and innovative, suggesting alternatives that meet guest needs
- Develop close and harmonious working relationship with all hotel departments
- Attend hotel events, daily shift briefings and training to improve professional skills
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations preferred
- Excellent communication skills; fluency in English & Arabic will be an asset
- Ability to work shifts, weekends and public holidays
- Computer skills in MS Office; experience with Property Management Systems (PMS) preferred
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties.
- Operates in 50+ countries across Asia Pacific, Middle East, Africa, Indian Ocean, Europe and South America.
Job Description
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Have complete knowledge of hotel product including room types, rates, features, facilities, food and beverage outlets, Spa promotions and other properties.
- Take personal responsibility for service delivery and ensure it meets highest standards.
- Ensure all issues pertaining to guest satisfaction are met and follow up is completed timely.
- Be proactive and innovative, suggesting alternatives that meet guest needs.
- Develop close and harmonious working relationship with all hotel departments.
- Attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications
- Strong focus on customer service.
- Prior experience in hotel front office operations preferred.
- Excellent communication skills; fluency in English & Arabic will be an asset.
- Ability to work shifts, weekends and public holidays.
- Computer skills in MS Office; experience with Property Management Systems (PMS) preferred.
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