indeed
Guest Service Associate - Front Desk
Rosewood Hotel Group
Abu Dhabi, UAE
Full-time
Onsite
Discovered 2 weeks ago
Front desk operationsGuest check-in and check-outGuest relationsReservation managementProperty management systemsGuest account management
Free
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Front desk operationsGuest check-in and check-outGuest relations
Role Overview
Join the Rooms - Front Office team, reporting to the Front Office Supervisor.
Collaborate with Concierge, Housekeeping, Guest Relations, and Bell Services to deliver consistent hospitality.
Serve as the welcoming face of the hotel and an ambassador of Rosewood's service philosophy.
Support smooth and personalized guest experiences from check-in through check-out.
Key Skills for This Role
Front desk operationsGuest check-in and check-outGuest relationsReservation managementProperty management systemsGuest account management
Full Job Posting
About Rosewood Abu Dhabi
Rosewood Abu Dhabi is a five-star luxury hotel on Al Maryah Island in Abu Dhabi's Central Business District.
The hotel offers guest rooms, fine dining, and amenities inspired by the history, architecture, and culture of Abu Dhabi.
Team and Role
Join the Rooms - Front Office team, reporting to the Front Office Supervisor.
Collaborate with Concierge, Housekeeping, Guest Relations, and Bell Services to deliver consistent hospitality.
Serve as the welcoming face of the hotel and an ambassador of Rosewood's service philosophy.
Support smooth and personalized guest experiences from check-in through check-out.
How You'll Make the Place
- Deliver warm, efficient guest check-ins and check-outs while following service standards.
- Anticipate guest needs, respond to inquiries, and maintain positive guest relations.
- Resolve guest complaints professionally and effectively.
- Maintain accurate guest accounts, process payments, and follow cashiering procedures.
- Communicate guest information, special requests, and VIP details to relevant departments.
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