Guest Service Agent - Sheraton Grand Doha
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sheraton Grand Doha Resort is seeking a Guest Service Agent to be the welcoming face of the hotel, handling check-in/out, reservations, and guest inquiries. The role requires excellent communication skills, a positive attitude, and flexibility to work shifts.
Key Skills for This Role
Responsibilities
- Welcome guests with a warm and friendly attitude during check in and check out
- Assist guests with reservations, room requests, and general inquiries
- Provide accurate information about hotel facilities, services, dining options, and local attractions
- Handle guest concerns professionally and find solutions that create a positive experience
- Process payments, maintain guest records, and ensure all transactions are accurate
- Work closely with housekeeping, concierge, engineering, and other departments to meet guest needs
- Promote hotel services and loyalty programs to enhance the guest experience
- Maintain a clean, organized, and professional front desk throughout each shift
Requirements
- Previous experience in hospitality, customer service, or a similar role is an advantage
- Excellent communication and interpersonal skills
- A positive attitude with a passion for helping others
- Ability to stay organized and perform well in a fast paced environment
- Strong problem solving skills and attention to detail
- Basic computer knowledge and willingness to learn hotel management systems
- Flexibility to work different shifts including weekends and holidays
Full Job Posting
About the Role
- Join Sheraton Grand Doha Resort and Convention Hotel and become part of a team that creates unforgettable experiences for guests from around the world.
- As a Guest Service Agent you will be the welcoming face of the hotel and play an important role in making every guest feel valued from the moment they arrive until they depart.
Key Responsibilities
- Welcome guests with a warm and friendly attitude during check in and check out.
- Assist guests with reservations, room requests, and general inquiries.
- Provide accurate information about hotel facilities, services, dining options, and local attractions.
- Handle guest concerns professionally and find solutions that create a positive experience.
- Process payments, maintain guest records, and ensure all transactions are accurate.
- Work closely with housekeeping, concierge, engineering, and other departments to meet guest needs.
- Promote hotel services and loyalty programs to enhance the guest experience.
- Maintain a clean, organized, and professional front desk throughout each shift.
What We Are Looking For
- Previous experience in hospitality, customer service, or a similar role is an advantage.
- Excellent communication and interpersonal skills.
- A positive attitude with a passion for helping others.
- Ability to stay organized and perform well in a fast paced environment.
- Strong problem solving skills and attention to detail.
- Basic computer knowledge and willingness to learn hotel management systems.
- Flexibility to work different shifts including weekends and holidays.
Why Join Sheraton Grand Doha
- Work with one of the worlds leading luxury hotel brands.
- Gain valuable international hospitality experience.
Pay
- From QAR2,700.00 per month.
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sheraton
All Day Dining Manager
Doha, QAT
Sheraton Doha seeks an All Day Dining Manager to oversee restaurant, bar, and room service operations. The role involves supervising daily operations, maintaining service and sanitation standards, leading the food and be
In Room Dining Manager
Doha, QAT
Sheraton Doha seeks an In Room Dining Manager to oversee daily room service operations. The role involves supervising staff, ensuring compliance with standards, leading the team, managing budgets, and delivering exceptio
Outlet Manager
Doha, QAT
Sheraton Doha seeks an Outlet Manager to oversee restaurant, bar, and room service operations. The role involves supervising daily operations, maintaining service and sanitation standards, leading the food and beverage t
Outside Catering Supervisor
Doha, QAT
Sheraton in Doha is hiring an Outside Catering Supervisor to oversee banquet events, ensure staff coordination, and maintain quality standards. Candidates need at least 1 year of related work experience and 1 year of sup
Resort Receptionist
Doha, QAT
Sheraton is looking for a Resort Receptionist to handle front desk operations including database entry, mail processing, filing, and guest communication. The role requires professional appearance and strong customer serv
F&B Manager
Doha, QAT
Sheraton Doha is seeking an F&B Manager to oversee all food and beverage operations, including culinary, restaurant, beverage, and room service. The role requires 4 years of F&B experience or a degree with 2 years experi
Director of Recreation
Doha, QAT
Sheraton Doha is seeking a Director of Recreation to lead all aspects of pool and beach operations, including maintenance, cleanliness, and cabana units. The role involves managing employees, ensuring exceptional custome
Chef de Partie
Riyadh, KSA
Sheraton is hiring a Chef de Partie to prepare special meals and manage kitchen operations in Riyadh. The role requires 3+ years of experience and a culinary degree. Responsibilities include food preparation, quality con
All Day Dining Manager
Doha, QAT
In Room Dining Manager
Doha, QAT
Outlet Manager
Doha, QAT
Outside Catering Supervisor
Doha, QAT
Resort Receptionist
Doha, QAT
F&B Manager
Doha, QAT
Director of Recreation
Doha, QAT
Chef de Partie
Riyadh, KSA