Guest Service Agent
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Key skills for this role
About the Role
Hilton is hiring a Guest Service Agent in Mecca to deliver warm hospitality through seamless check-in and check-out processes. Responsibilities include greeting guests, processing payments, providing local information, and promoting hotel services.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and complete the check in process
- Process guest departures by verifying charges, handling payments, issuing receipts
- Demonstrate comprehensive knowledge of hotel offerings and local area information
- Use up selling techniques to recommend hotel amenities and maximize revenue
- Respond to guest requests and resolve concerns with care and urgency
Requirements
- Passion for hospitality and spreading warmth
- Ability to perform check in and check out procedures accurately
- Knowledge of hotel offerings, room types, rates, and promotions
- Strong communication and interpersonal skills
- Ability to handle guest requests and resolve concerns
Full Job Posting
Job Description
- As a Guest Service Agent, you’re not just ensuring a seamless check in and check out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Deliver a warm welcome: Greet guests upon arrival and complete the check in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Support efficient check out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point of sale system accurately.
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Promote hotel services: Use up selling techniques to recommend hotel amenities and maximize room and service revenue.
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
About Hilton
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Benefits include incredible travel perks, paid parental leave, crisis concierge, and mental health resources.
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