Guest Service Agent - Hilton Sedona Resort at Bell Rock
Job Fit Check
Base Career helps you apply smarter for this job.
About the Role
Turn every stay into a Sedona experience worth remembering. As a Guest Service Agent at Hilton Sedona Resort at Bell Rock, you’ll be the welcoming face of our resort, creating genuine connections, anticipating guest needs, and helping visitors discover the beauty and adventure of Sedona. If you thrive on hospitality, love making people feel at home, and bring positive energy to every interaction, we’d love to have you on our team. As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Full Job Posting
Responsibilities
- Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Here's what you'll do during a typical day: - Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance - Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately - Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries - Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue - Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hilton
Assistant Revenue Manager
Guwahati, IND
As a Revenue Manager / Assistant Revenue Manager, you’re not just analyzing pricing and demand to maximize revenue – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the
Communications Operator (Part-Time) - Grand Wailea, A Waldorf Astoria Resort
Wailea, USA
As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Assistant Restaurant Manager
Melbourne, AUS
Use your passion for hospitality to lead, inspire, and support the team in creating memorable experiences for every guest!
Concierge - Signia Hilton Indianapolis
Indianapolis, USA
Be part of the highly anticipated opening of Signia Hilton Indianapolis and help shape the guest experience from day one! We’re building our Front Office team and are seeking a Concierge/Pre Arrival Coordinator to join u
Receptionist
Dubai, UAE
Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Receptionist , you’re not
Director of Food & Beverage - Hilton Scottsdale Resort - Franchise
, USA
The Director of Food and Beverage will manage the food and beverage departments of the hotel to include food preparation, food and beverage service, and banquets so as to maintain established operational standards and ma
Arrival Ambassador - Conrad Orlando
Orlando, USA
As a Arrival Ambassador you’re not just greeting and assisting guests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Retail Associate - Hotel del Coronado, A Curio Collection by Hilton
Coronado, USA
As a Retail Associate, you’re not just selling merchandise – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Assistant Revenue Manager
Guwahati, IND
Communications Operator (Part-Time) - Grand Wailea, A Waldorf Astoria Resort
Wailea, USA
Assistant Restaurant Manager
Melbourne, AUS
Concierge - Signia Hilton Indianapolis
Indianapolis, USA
Receptionist
Dubai, UAE
Director of Food & Beverage - Hilton Scottsdale Resort - Franchise
, USA
Arrival Ambassador - Conrad Orlando
Orlando, USA
Retail Associate - Hotel del Coronado, A Curio Collection by Hilton
Coronado, USA