Arrival Ambassador - Conrad Orlando
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About the Role
As a Arrival Ambassador you’re not just greeting and assisting guests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Qualifications
- Education, Skills and Experience ● High School Diploma or GED required. ● Minimum of 3 years experience in guest service related role ● Knowledge of security operation and general protocols ● Valid Florida Driver’s License with acceptable driving record preferred. ● Excellent verbal and written communication skills ● Excellent interpersonal and customer service skills ● Excellent communication, people person; ability to interact with a wide range of people. ● Excels at customer service and relationship building. ● Excellent organizational skills, attention to detail and problem-solving skills. ● Excellent time management skills with a proven ability to meet deadlines. ● Ability to multitask and function well in a high-paced and at times stressful environment. ● Proficient in Google Workspace, Microsoft Office Suite, or similar software. ● Self-starter that can work independently with minimal supervision. ● Professional appearance and demeanor. ● Ability to work weekends, holidays, overtime, and rotating schedules.
- Physical Requirements ● Able to safely lift, pull and push up to 50 pounds. ● Able to stand, walk, stoop, kneel, bend, and reach periodically. ● Able to sit and use the computer for hours at a time. ● Subject to environmental conditions, work activities will occur inside and outside. ● Visually look at a computer screen for extended periods. ● Repetitive hand motions, such as typing or directional movements ● Ability to drive a motor vehicle and golf cart.
- Exceptional Hospitality Starts with You
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Arrival Ambassador, you’re – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
- What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here's what you'll do during a typical day:
- Create memorable first impressions: Welcome guests at the resort entrance and lobby, provide directions, answer questions, and ensure a warm, seamless arrival experience
- Coordinate personalized guest arrivals: Communicate guest details to the Conrad Orlando team to facilitate personalized greetings and exceptional service from the moment guests arrive
- Serve as a trusted resort resource: Share knowledge of resort amenities, services, and local attractions while assisting guests with requests throughout their stay
- Manage guest flow efficiently: Monitor arrivals and departures, maintain organized queues during peak periods, and partner with team members to minimize wait times
- Resolve guest concerns with professionalism: Respond promptly to guest inquiries and issues, using patience and diplomacy while escalating concerns when appropriate
- Support resort safety and security: Follow access control procedures, partner with security teams, and assist guests and Team Members during emergency situations when needed
- Here's what you'll do during a typical day: - Create memorable first impressions: Welcome guests at the resort entrance and lobby, provide directions, answer questions, and ensure a warm, seamless arrival experience - Coordinate personalized guest arrivals: Communicate guest details to the Conrad Orlando team to facilitate personalized greetings and exceptional service from the moment guests arrive - Serve as a trusted resort resource: Share knowledge of resort amenities, services, and local attractions while assisting guests with requests throughout their stay - Manage guest flow efficiently: Monitor arrivals and departures, maintain organized queues during peak periods, and partner with team members to minimize wait times - Resolve guest concerns with professionalism: Respond promptly to guest inquiries and issues, using patience and diplomacy while escalating concerns when appropriate - Support resort safety and security: Follow access control procedures, partner with security teams, and assist guests and Team Members during emergency situations when needed
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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