Guest Relations Officer
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Key skills for this role
About the Role
Members Experience Front All members to be greeted professionally, treated equally, receive exceptional and consistent service, feel valued and comfortable in their environment. Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
Key Skills for This Role
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Members Experience Front
- All members to be greeted professionally, treated equally, receive exceptional and consistent service, feel
- valued and comfortable in their environment.
- Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
- Proactively collect feedback from members, document and share it. Ensure the correct action is taken to
- handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensureresolution.resolutionCORE team.Business Parameter According to CORE Essentialskeeping the confidentiality of the members’ data.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
- Proactively engage people in exercise and activity is at the heart of everything you do.
- Brand awareness creation, always go the extra mile to engage members.
- Attend all members calls and identify and assess members needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication with members and the
- Build a value for money culture amongst members and the CORE team.
- Customer education about the standards, rules, and regulation inside the club.
- “Be Backs” and prospect management is consistently followed up within 48 hours.
- Calls are delivered according to the SOP, with energy and enthusiasm.
- Membership administration is carried out efficiently and with attention to detail.
- Participation in all marketing and community building activities.
- Well presented, courteous and proactive in his/her duties.
- Good understanding of CRM and booking system.
- Have a full understanding of CORE products and processes.
- Have a full understanding of the department structure and polices.
- Details of all prospects to be promptly submitted to the system and to the prospects file with 100% accuracy,
- Have a thorough understanding of the membership tiers, payment options, polices and terms & conditions
- Work Location: On the road
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