Guest Relations Officer
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About the Role
Ensure positive guest experiences by anticipating needs, handling inquiries, and resolving issues; requires a college degree and excellent communication skills.
Key Skills for This Role
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Overview
You will be responsible for ensuring that all guests enjoy a positive and memorable experience.
You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.
You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.
You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
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