Guest Relations Officer
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Key skills for this role
About the Role
Minor Hotels seeks a Guest Relations Officer for Al Najada Doha Hotel by Tivoli. The role involves ensuring guests enjoy a positive and memorable experience by anticipating needs and handling inquiries.
Key Skills for This Role
Responsibilities
- Ensure all guests enjoy a positive and memorable experience
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met
- Ensure follow up is completed in a timely manner
- Be proactive and innovative suggesting alternatives that meet guest needs
Requirements
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties.
- Operates in 50+ countries across Asia Pacific, Middle East, Africa, Indian Ocean, Europe and South America.
Job Description
- Ensure all guests enjoy a positive and memorable experience.
- Anticipate guest needs and handle inquiries in a helpful and attentive manner.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met.
- Ensure follow up is completed in a timely manner.
- Be proactive and innovative suggesting alternatives that meet guest needs.
Qualifications
- College degree in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Excellent communication skills.
- Experience with Front Office Systems.
- Proficient in English, both written and spoken.
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