Guest Relations Officer
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Key skills for this role
About the Role
Tivoli Hotels & Resorts is hiring a Guest Relations Officer at Al Najada Doha Hotel to ensure guests enjoy a positive and memorable experience. The role involves anticipating guest needs, handling inquiries, and following up on guest satisfaction issues.
Key Skills for This Role
Responsibilities
- Ensure all guests enjoy a positive and memorable experience
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Take personal responsibility for ensuring guest satisfaction issues are met and followed up
- Proactively suggest alternatives that meet guest needs
Requirements
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Full Job Posting
Job Description
- As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience.
- You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.
- You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.
- You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
Qualifications
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
About Minor Hotels
- Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.
- Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries.
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