Guest Relations Officer
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Key skills for this role
About the Role
Minor Hotels seeks a Guest Relations Officer at Banana Island Resort Doha to ensure guests enjoy a positive and memorable experience. The role involves anticipating guest needs, handling inquiries, and ensuring satisfaction.
Key Skills for This Role
Responsibilities
- Ensure all guests enjoy a positive and memorable experience
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Take personal responsibility for ensuring guest satisfaction issues are met and follow up completed timely
- Be proactive and innovative suggesting alternatives that meet guest needs
Requirements
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
Job Description
- Ensure that all guests enjoy a positive and memorable experience.
- Anticipate guest needs, and handle inquiries in a helpful and attentive manner.
- Take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.
- Be proactive and innovative suggesting alternatives that meet guest needs.
Qualifications
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
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