Guest Relations Manager (Saudi National)
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Key skills for this role
About the Role
SLS The Red Sea seeks a Guest Relations Manager to create personalized luxury experiences for guests. You will oversee VIP arrivals, handle service recovery, and coordinate with hotel departments to ensure seamless service.
Key Skills for This Role
Responsibilities
- Oversee guest relations operations to ensure personalized, high quality service throughout the guest journey
- Welcome, engage, and assist VIP, repeat, and high profile guests with tailored experiences
- Anticipate guest needs and proactively coordinate arrangements
- Handle guest inquiries, requests, complaints, and service recovery with discretion and professionalism
- Build and maintain strong guest relationships to encourage loyalty and repeat visitation
- Coordinate with Front Office, Concierge, Housekeeping, Food & Beverage, and other departments
- Monitor guest preferences, profiles, and feedback to support personalized service
- Ensure guest history and special requirements are accurately recorded in hotel systems
- Support arrival and departure experiences including VIP room inspections and welcome amenities
- Conduct regular guest interactions and follow ups throughout the stay
- Assist in planning and executing VIP arrivals, special occasions, and bespoke experiences
- Maintain visible presence in public areas, engaging with guests and upholding service standards
Requirements
- Previous experience as Guest Relations Manager, Front Office Manager, or similar luxury hospitality role
- Experience in luxury or lifestyle hotel environment
- Strong understanding of VIP guest handling and service recovery
- Excellent communication and relationship building skills
- Ability to remain calm under pressure
- Strong organizational skills and attention to detail
- Proven ability to lead and develop guest facing teams
- Experience with hotel property management systems and guest profile platforms
- Fluent in English; additional languages advantageous
Full Job Posting
Job Description
- SLS The Red Sea is looking for an exceptional Guest Relations Manager to join our team and help shape unforgettable guest experiences in one of the world's most exciting luxury destinations.
Key Responsibilities
- Oversee guest relations operations to ensure personalized, high quality service throughout the guest journey.
- Welcome, engage, and assist VIP, repeat, and high profile guests, ensuring tailored experiences and special recognition.
- Anticipate guest needs and proactively coordinate arrangements to enhance overall satisfaction.
- Handle guest inquiries, requests, complaints, and service recovery situations with discretion, professionalism, and efficiency.
- Build and maintain strong guest relationships to encourage loyalty, advocacy, and repeat visitation.
- Coordinate closely with Front Office, Concierge, Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
- Monitor guest preferences, profiles, and feedback to support personalized service and continuous improvement.
- Ensure guest history, preferences, and special requirements are accurately recorded and maintained within hotel systems.
- Support arrival and departure experiences, including VIP room inspections, welcome amenities, and personalized arrangements.
- Conduct regular guest interactions and follow ups throughout the stay to ensure expectations are exceeded.
- Assist in planning and executing VIP arrivals, special occasions, celebrations, and bespoke guest experiences.
- Maintain a visible presence in public areas, engaging with guests and ensuring service standards are consistently upheld.
Qualifications
- Previous experience in a Guest Relations Manager, Front Office Manager, Assistant Front Office Manager, Guest Experience Manager, or similar luxury hospitality role.
- Experience within a luxury or lifestyle hotel environment is highly desirable.
- Strong understanding of VIP guest handling, personalized service delivery, and service recovery.
- Excellent communication and relationship building skills with a genuine passion for hospitality.
- Ability to remain calm under pressure and confidently resolve guest concerns.
- Strong organizational skills with exceptional attention to detail.
- Proven ability to lead, inspire, and develop guest facing teams.
- Experience working with hotel property management systems and guest profile platforms.
- Fluent in English; additional languages are highly advantageous.
- A passion for creating memorable moments and delivering service that goes beyond expectations.
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