Housekeeping Attendant
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Key skills for this role
About the Role
SLS Dubai Hotel seeks a Housekeeping Attendant to clean and service guest rooms and public areas to luxury standards. The role requires proven experience in a 4/5 star hotel environment and strong attention to detail.
Key Skills for This Role
Responsibilities
- Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel
- Re sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly
- Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
- Ensure that all VIP gifts are replenished daily
- Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required
- Dispose of all rubbish and dirty linen correctly
- Ensure that all materials are used and stored correctly and that equipment is maintained in a serviceable condition
- Create and maintain a personal respectful rapport with all guests, dealing with their requirements and enquiries
- Handle guest complaints promptly and with thorough follow up, referring to others when necessary
- Follow key signing procedures and take responsibility for assigned keys
- Hand in all lost property to Director of Housekeeping or Manager in charge immediately
- Assist in stocktaking and special cleaning projects as required
Requirements
- Proven experience as a Housekeeping Attendant in 4/5 star hotel environment
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Ability to enter and locate work related information using computers and/or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Ability to work independently and to partner with others to promote an environment of teamwork
Full Job Posting
Company Description
- SLS Dubai Hotel and Residences is a luxury lifestyle 5 star city hotel belonging to Ennismore under the Accor group. It boasts 946 units, including hotel rooms, apartments, and branded residences, spread over 75 floors.
Job Description
- Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.
- Re sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
- Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced.
- Ensure that all VIP gifts are replenished daily.
- Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.
- Dispose of all rubbish and dirty linen correctly.
- Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
- Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up.
- Follow key signing procedures and take responsibility for assigned keys.
- Hand in all lost property to Director of Housekeeping or Manager in charge immediately.
- Assist in stocktaking as required.
- Assist in special cleaning projects as required.
Qualifications
- Proven experience as a Housekeeping Attendant in 4/5 star hotel environment.
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
- Enter and locate work related information using computers and/or point of sale systems.
- Possess a gracious, friendly, and fun demeanor.
- Ability to multitask, work in a fast paced environment and have a high level attention to detail.
- Strong verbal and written communication skills in English.
- Maintain positive and productive working relationships with other employees and departments.
- Ability to work independently and to partner with others to promote an environment of teamwork.
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