Female Call Center Manager - Arabic & English Speaker
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Key skills for this role
About the Role
Grand Flora Group seeks an experienced Female Call Center Manager to lead customer service and telesales operations for a beauty and salon services company in Dubai. The role involves coaching the team, monitoring KPIs, and ensuring service excellence.
Key Skills for This Role
Responsibilities
- Lead, coach, and develop the Call Center team
- Monitor daily operations and ensure service excellence
- Track KPIs, call quality, customer satisfaction, and sales conversion rates
- Implement strategies to improve team productivity and customer experience
- Handle escalated customer concerns and ensure prompt resolution
- Coordinate with salon operations to maintain seamless customer service
- Prepare and present performance reports to management
Requirements
- Female candidates only
- Minimum 5 years of experience in Call Center Management
- Fluent in Arabic and English (spoken and written)
- Strong leadership, communication, and problem solving skills
- Experience in beauty, wellness, hospitality, or service industry is highly preferred
- Ability to manage targets, performance metrics, and team development
Full Job Posting
Job Overview
- Female Call Center Manager – Arabic & English Speaker
- Location: Dubai, UAE
- Industry: Beauty & Salon Services
Key Responsibilities
- Lead, coach, and develop the Call Center team.
- Monitor daily operations and ensure service excellence.
- Track KPIs, call quality, customer satisfaction, and sales conversion rates.
- Implement strategies to improve team productivity and customer experience.
- Handle escalated customer concerns and ensure prompt resolution.
- Coordinate with salon operations to maintain seamless customer service.
- Prepare and present performance reports to management.
Requirements
- Female candidates only.
- Minimum 5 years of experience in Call Center Management.
- Fluent in Arabic and English (spoken and written).
- Strong leadership, communication, and problem solving skills.
- Experience in the beauty, wellness, hospitality, or service industry is highly preferred.
- Ability to manage targets, performance metrics, and team development.
Benefits
- Competitive Salary Package.
- Professional Growth Opportunities.
- Dynamic and Supportive Work Environment.
Pay
- AED 8,000.00 AED 15,000.00 per month
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