Guest Relations Executive – Airbnb Host / Short-Term Rental Homes/ Holiday Homes
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About the Role
Ownerss International Real Estate LLC is seeking a proactive Guest Relations Executive to manage guest experiences for Airbnb and holiday home properties in Dubai. The role involves guest communication, check-in/check-out coordination, property inspections, and coordination with housekeeping.
Key Skills for This Role
Responsibilities
- Manage guest communication through Airbnb, WhatsApp, calls, and email
- Conduct onsite guest check ins and check outs when required
- Travel between properties across Dubai for inspections and guest support
- Ensure apartments are guest ready before arrivals
- Coordinate with housekeeping, maintenance, and building management teams
- Handle guest concerns and resolve issues promptly and professionally
- Monitor bookings, calendars, and reservation updates
- Maintain high hospitality standards and guest satisfaction ratings
- Assist with property setup, inventory checks, and operational coordination
- Share property guidelines and local recommendations with guests
- Maintain reports related to guest feedback, maintenance, and operations
- Be available to support guest requirements when needed
Requirements
- Previous experience in hospitality, Airbnb, hotel operations, or guest relations preferred
- Must be comfortable traveling onsite across Dubai properties
- Valid UAE driving license is mandatory
- Strong communication and customer service skills
- Professional appearance and problem solving mindset
- Familiarity with Airbnb and booking platforms is an advantage
- Fluent in English; additional language is a plus
- Flexible availability, including weekends and holidays if needed
Full Job Posting
Job Description
- We are looking for a proactive and customer focused Guest Relations Executive to manage guest experiences for our Airbnb and holiday home properties across Dubai.
Key Responsibilities
- Manage guest communication through Airbnb, WhatsApp, calls, and email.
- Conduct onsite guest check ins and check outs when required.
- Travel between properties across Dubai for inspections and guest support.
- Ensure apartments are guest ready before arrivals.
- Coordinate with housekeeping, maintenance, and building management teams.
- Handle guest concerns and resolve issues promptly and professionally.
- Monitor bookings, calendars, and reservation updates.
- Maintain high hospitality standards and guest satisfaction ratings.
- Assist with property setup, inventory checks, and operational coordination.
- Share property guidelines and local recommendations with guests.
- Maintain reports related to guest feedback, maintenance, and operations.
- Be available to support guest requirements when needed.
Requirements
- Previous experience in hospitality, Airbnb, hotel operations, or guest relations preferred.
- Must be comfortable traveling onsite across Dubai properties.
- Valid UAE driving license is mandatory.
- Strong communication and customer service skills.
- Professional appearance and problem solving mindset.
- Familiarity with Airbnb and booking platforms is an advantage.
- Fluent in English; Additional Language is a plus.
- Flexible availability, including weekends and holidays if needed.
Pay
- AED 4,000.00 AED 6,000.00 per month
Work Location
- In person
Application Questions
- Do you have Driving License?
- Can you join immediately?
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