Guest Relations Executive – Airbnb / Holiday Homes
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About the Role
We are looking for a proactive and customer-focused Guest Relations Executive to manage guest experiences for our Airbnb and holiday home properties across Dubai. This role requires regular onsite travel to properties for guest check-ins, inspections, coordination, and operational support.
Key Skills for This Role
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Job Description
We are looking for a proactive and customer-focused Guest Relations Executive to manage guest experiences for our Airbnb and holiday home properties across Dubai.
This role requires regular onsite travel to properties for guest check-ins, inspections, coordination, and operational support.
Key Responsibilities
- Manage guest communication through Airbnb, WhatsApp, calls, and email
- Conduct onsite guest check-ins and check-outs when required
- Travel between properties across Dubai for inspections and guest support
- Ensure apartments are guest-ready before arrivals
- Coordinate with housekeeping, maintenance, and building management teams
- Handle guest concerns and resolve issues promptly and professionally
- Monitor bookings, calendars, and reservation updates
- Maintain high hospitality standards and guest satisfaction ratings
- Assist with property setup, inventory checks, and operational coordination
- Share property guidelines and local recommendations with guests
- Maintain reports related to guest feedback, maintenance, and operations
Requirements
- Previous experience in hospitality, Airbnb, hotel operations, or guest relations preferred
- Must be comfortable traveling onsite across Dubai properties
- Valid UAE driving license is preferred
- Strong communication and customer service skills
- Professional appearance and problem-solving mindset
- Familiarity with Airbnb and booking platforms is an advantage
- Fluent in English, Additional Language is a plus
- Competitive Salary (Based on experience)
- Pay: AED4,000.00 - AED6,000.00 per month
Application Question(S)
- Do you have Dubai Driving License?
Experience
- Dubai Guest Relations in Holiday homes / AIRBNB: 1 year (Required)
- Willingness to travel:
- 100% (Required)
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