Guest Relations Agent Intern
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Key skills for this role
About the Role
MGallery Hotel Collection seeks a dynamic Guest Relations Intern to join their team in Doha. The intern will assist in greeting guests, providing exceptional customer service, supporting daily operations, and coordinating guest activities.
Key Skills for This Role
Responsibilities
- Assist in greeting and welcoming guests upon arrival
- Provide exceptional customer service, addressing guest inquiries and resolving issues promptly and courteously
- Support the Guest Relations team with daily operations, including check ins, check outs, and reservations
- Maintain accurate records of guest interactions and transactions
- Assist in coordinating guest activities and special events
- Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere
- Gather guest feedback and work with the team to implement improvements
Requirements
- Currently enrolled in a Hospitality Management, Tourism, or related program
- Strong interpersonal and communication skills
- Positive attitude, enthusiastic, and eager to learn
- Ability to multitask and work in a fast paced environment
- Proficiency in Microsoft Office Suite
- Previous customer service experience is a plus
Full Job Posting
Company Description
- Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
Job Description
- We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team.
- This internship offers a unique opportunity to gain hands on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.
What Is In It For You
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
- Assist in greeting and welcoming guests upon arrival.
- Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.
- Support the Guest Relations team with daily operations, including check ins, check outs, and reservations.
- Maintain accurate records of guest interactions and transactions.
- Assist in coordinating guest activities and special events.
- Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
- Gather guest feedback and work with the team to implement improvements.
Qualifications
- Currently enrolled in a Hospitality Management, Tourism, or related program.
- Strong interpersonal and communication skills.
- Positive attitude, enthusiastic, and eager to learn.
- Ability to multitask and work in a fast paced environment.
- Proficiency in Microsoft Office Suite.
- Previous customer service experience is a plus.
Your Working Environment
- Alwadi Doha – MGallery Hotel Collection is a distinctive 5 star boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital.
- Offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool.
- Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.
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