indeed
Guest Relation Officer
AW Rostamani
Dubai, UAE
Mid-Senior
Onsite
Discovered 1 weeks ago
Customer serviceLead managementSalesforceMicrosoft OfficeShowroom management softwareCommunication
Free
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Customer serviceLead managementSalesforce
Role Overview
Deliver friendly and efficient customer service.
Create a warm and welcoming atmosphere for customers with the aim of retaining and attracting customers.
Key Skills for This Role
Customer serviceLead managementSalesforceMicrosoft OfficeShowroom management softwareCommunication
Full Job Posting
Job purpose
Deliver friendly and efficient customer service.
Create a warm and welcoming atmosphere for customers with the aim of retaining and attracting customers.
Customer service and lead management
- Greet and welcome customers, guide them to the showroom, introduce them to Sales Consultants, and arrange refreshments.
- Assist customers until a Sales Consultant is available and follow up two days after their visit.
- Capture walk-in customer details, create leads in the system and Salesforce, and transfer leads to Sales Consultants.
- Create leads from telephone inquiries and send them to the Sales Team.
- Monitor lead conversion and report results to the manager.
Calls, reporting and showroom support
- Answer incoming calls within three rings and transfer calls to the correct person within 45 seconds.
- Submit showroom trackers, first-visit surveys, SSI reports, telephone inquiry reports, delivery follow-up reports, and other required reports on time.
- Report untoward activities occurring in the showroom.
- Support vehicle receiving, showroom display preparation, stock ageing updates, physical stock checks, and test-drive vehicle handling.
- Maintain records for test-drive vehicle maintenance and support preparation for test drives.
- Collect customer feedback and forward it to the Branch Manager for review daily.
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