Guest Relation Agent
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Key skills for this role
About the Role
MILEO THE PALM is seeking a professional Guest Relations Agent to deliver exceptional service in a luxury hotel environment. The role involves handling guest inquiries, resolving concerns, and providing personalized service.
Key Skills for This Role
Responsibilities
- Welcome and assist guests in a warm, professional manner
- Respond to guest inquiries promptly and accurately
- Handle guest complaints and resolve issues efficiently and professionally
- Provide personalized service to enhance guest satisfaction
- Coordinate with other departments to ensure smooth guest experience
- Support VIP and repeat guests with high level service standards
- Maintain excellent grooming and hospitality etiquette at all times
Requirements
- Previous experience in a 4★ or 5★ hotel environment preferred
- Strong customer service and communication skills
- Ability to handle guest requests and complaints professionally
- Well presented, polite, and service oriented personality
- Russian speaker preferred
Full Job Posting
Job Description
- We are seeking a professional and guest focused Guest Relations Agent to deliver exceptional service and ensure a memorable stay experience for all hotel guests.
Responsibilities
- Welcome and assist guests in a warm, professional manner.
- Respond to guest inquiries promptly and accurately.
- Handle guest complaints and resolve issues efficiently and professionally.
- Provide personalized service to enhance guest satisfaction.
- Coordinate with other departments to ensure smooth guest experience.
- Support VIP and repeat guests with high level service standards.
- Maintain excellent grooming and hospitality etiquette at all times.
Requirements
- Previous experience in a 4★ or 5★ hotel environment preferred.
- Strong customer service and communication skills.
- Ability to handle guest requests and complaints professionally.
- Well presented, polite, and service oriented personality.
- Multilingual skills are an advantage.
- Russian speaker preferred.
Salary
- Pay: AED 2,500.00 AED 3,000.00 per month.
Work Location
- Work Location: In person
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