Guest Experience Supervisor - (Front Office Supervisor)
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts is hiring a Guest Experience Supervisor (Front Office Supervisor) in Dubai. The role involves overseeing front desk operations, training staff, and ensuring exceptional guest service.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, form of payment, assigning room, and issuing room key
- Assist management in training, evaluating, counseling, motivating and coaching employees
- Handle guest complaints and requests, liaising with appropriate staff to ensure follow up
- Complete cashier and closing reports, balance and drop receipts
- Ensure adherence to quality standards and company policies
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Additional Information
- Job Number: 26087020
- Job Category: Rooms & Guest Services Operations
- Location: Airport Road, Dubai, United Arab Emirates
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
Supervisory Duties
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals.
- Listen and respond appropriately to employee concerns.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
About Le Méridien
- Le Méridien is inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.
- We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life.
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