Guest Care Representative-Riyadh-(207262)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Nahdi Medical Co. seeks a Guest Care Representative in Riyadh to provide reception and administrative services at a polyclinic. The role involves greeting patients, managing appointments, and handling inquiries.
Key Skills for This Role
Responsibilities
- Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously
- Ensure that the reception area is always manned at all times even at breaks
- Registers new patients and updates existing patient demographics by collecting detailed patient information
- Book in, amend and cancel patient appointment in line with the polyclinic’s appointments procedures
- Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots
- Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts
- Check emails and fax machine regularly for incoming messages
- Ensures the reception area is always kept clean and tidy and all the information leaflets are available
- Receives and redirect calls or take messages from patients or public if needed
Requirements
- Education: High School Diploma Preferably University Graduate
- Experience: 3yrs in a similar position
- Computer Skills: MS Office
- Languages: English and Arabic (fluent spoken and written)
Full Job Posting
Job Description
- Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
- Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled.
Accountabilities
- Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously to ensure patients satisfaction.
- Ensure that the reception area is always manned at all times even at breaks to avoid any health, safety and security issues as well as availability for patients’ enquiries at all times.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Book in, amend and cancel patient appointment in line with the polyclinic’s appointments procedures ensuing optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to the appropriate physician where necessary.
- Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts for the service delivered.
- Check emails and fax machine regularly for incoming messages. Send emails or faxes as required.
- Ensures the reception area is always kept clean and tidy and all the information leaflets are available for patients or public if needed.
- Receives and redirect calls or take messages from patients or public if needed in a professional and polite way.
Work Environment
- Indoors : 100%
- Outdoors : 0%
- Working Days : 6 Working Days
- Days off : 1 Day Off
- Working Hours : 8 net working hours Shifts to ensure continuous attendance to reception (1 hour Rota break)
Job Requirement
- Education: High School Diploma Preferably University Graduate
- Experience: 3yrs in a similar position.
- Computer Skills: MS Office
- Languages: English and Arabic (fluent spoken and written)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nahdi Medical Co.
IT Second Level Support Senior Specialist (2023691)
Jeddah, KSA
Nahdi Medical Co. seeks an IT Second Level Support Senior Specialist to provide advanced technical support and resolve complex issues escalated from Level 1. The role requires 3+ years of IT support experience, preferabl
Payroll Specialist (207905)
Jeddah, KSA
Nahdi Medical Co. seeks a Payroll Specialist to respond to employee inquiries, validate payroll transactions, and submit reports. The role requires a diploma, fresh graduate welcome, and proficiency in MS Office and Engl
Warehouse Worker Order Picker (2023513)
Jeddah, KSA
Nahdi Medical Co. in Jeddah seeks a Warehouse Worker Order Picker to pick items accurately, maintain product condition, and achieve daily productivity targets. Requires high school diploma and 1 year of experience.
Warehouse Worker Order Picker JED (2023667)
Jeddah, KSA
Nahdi Medical Co. is hiring a Warehouse Worker Order Picker to pick items accurately, maintain product quality, and achieve daily productivity targets. Requires high school degree and 1 year of experience.
Personnel Senior Specialist (2023630)
Jeddah, KSA
We are looking for a Personnel Senior Specialist to deliver timely HR services at Nahdi Medical Co. The role involves overseeing employee records, onboarding, resignations, attendance, and benefits administration. Candid
Corporate Applications Senior Department Manager (2023640)
Jeddah, KSA
Nahdi Medical Co. seeks a Corporate Applications Senior Department Manager to oversee end-to-end corporate applications including HR, finance, and procurement systems. The role involves strategy development, project mana
Operation Loss Prevention & Payments Control Senior Specialist (2023666)
Jeddah, KSA
Nahdi Medical Co. seeks a Senior Specialist to manage operational loss prevention, polyclinic inventory, and payment controls. The role oversees attendance systems, outsource payments, and budget adherence. Requires a ba
Mechatronics Senior Engineer (2023652)
Jeddah, KSA
Nahdi Medical Co. is seeking a Mechatronics Senior Engineer to manage RM Team activities and provide technical support for automated material handling equipment in warehouses and distribution centers. The role involves t
IT Second Level Support Senior Specialist (2023691)
Jeddah, KSA
Payroll Specialist (207905)
Jeddah, KSA
Warehouse Worker Order Picker (2023513)
Jeddah, KSA
Warehouse Worker Order Picker JED (2023667)
Jeddah, KSA
Personnel Senior Specialist (2023630)
Jeddah, KSA
Corporate Applications Senior Department Manager (2023640)
Jeddah, KSA
Operation Loss Prevention & Payments Control Senior Specialist (2023666)
Jeddah, KSA
Mechatronics Senior Engineer (2023652)
Jeddah, KSA