Guest Arrival Expert
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Guest Arrival Expert to deliver a memorable arrival and departure experience for guests. The role involves processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Deliver a wide range of services that guide guests through their arrival and departure experiences
- Process operational needs and address guest requests
- Complete reports and share highlights of the local area
- Create a safe workplace and follow company policies and procedures
- Maintain confidentiality and protect company assets
- Uphold quality standards and ensure professional appearance and communications
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 50 pounds without assistance and up to 75 pounds with assistance
Full Job Posting
Position Summary
- First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable.
- Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.
- They are empowered to move about their space and do what needs to be done.
- Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Job Number: 26084760
- Job Category: Rooms & Guest Services Operations
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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