Guest Arrival Expert
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Guest Arrival Expert to create memorable first and last impressions for guests. The role involves delivering services for arrival and departure experiences, processing operational needs, addressing guest requests, and completing reports.
Key Skills for This Role
Responsibilities
- Deliver a wide range of services guiding guests through arrival and departure experiences
- Process operational needs and address guest requests
- Complete reports and share highlights of the local area
- Maintain a safe workplace and follow company policies and procedures
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and up to 75 pounds with assistance
Full Job Posting
Position Summary
- First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable.
- Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.
- They are empowered to move about their space and do what needs to be done.
Key Responsibilities
- Processing operational needs
- Addressing guest requests
- Completing reports
- Sharing the highlights of the local area
Critical Success Factors
- Creating a safe workplace
- Following company policies and procedures
- Maintaining confidentiality
- Protecting company assets
- Upholding quality standards
- Ensuring professional uniform, personal appearance, and communications
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Physical Requirements
- Stand, sit, or walk for an extended time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance
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