Group Leader - Flight Simulator Technical Operations (FSTD)

Duties & Responsibilities

• 1- Technical Operations and Team Leadership:
• Accountable for the effective management of Engineering team functions. Day-to-day operational effectiveness, monitoring and guidance.
• Ensure that all training devices are operating as per their certification standards, at all times.
• Be the point of contact for the customer for all technical or operational queries and issues.
• Ensure that the internal, customer, and Service Level Agreement (SLA) defined compliance and quality metrics / KPIs are consistently achieved. Deviations are tracked & actioned through corrective & preventive measures. Monitor the defect and interrupt counts and address accordingly.
• Accountable for the performance of the TCOPS team, and the quality of the training devices based on the contractual terms between CAE Middle East LLC and our customers.
• Responsible to generate the roster for the operation and ensure sufficient coverage.
• Recruit and hire new staff to meet the operational deliverables and manpower requirements.
• Work closely with upper management to report and communicate serious concerns or issues affecting the technical operation, whether it is technical, staff, or customer related.
• Generate and lead the annual performance reviews of the technical operation staff.
• Communicate operational and organizational information effectively, and with transparency.
• 2- Performance, Quality, and Compliance:
• Consciously foster a workplace culture that is consistent and aligned with the overall organizational culture that emphasizes the mission, vision, guiding principles and values of the organization & CAE.
• Inspire harmonious staff relations and common objectives to get the best out of each staff, while emphasizing the importance of teamwork to achieve our goal to meet & exceed customer expectations.
• Paramount importance to occupational Safety and Health in the workplace and associated metrics.
• Oversight over compliance with the CAE Global Environmental policy.
• Provide oversight and direction for the development of a superior work force, through training, coaching, mentoring, and the assignment of tasks, roles and opportunities that will foster the professional development of all staff.