Group Administrator: Regulatory and Quality Applications
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Key skills for this role
About the Role
Aspen Holdings is seeking a Group Administrator to provide day-to-day application support for regulatory and quality systems, primarily Veeva and related tools. The role involves incident management, user access management, system monitoring, and documentation.
Key Skills for This Role
Responsibilities
- Provide 1st and 2nd line support for users of Regulatory applications (Registrations, Submissions, Archive, CRM, Safety)
- Monitor support queues, investigate and resolve incidents, log service requests, and ensure timely follow up and closure
- Manage user onboarding/offboarding, access rights, and role based permissions
- Perform daily health checks and monitor system performance
- Maintain system support documentation and assist in user training
Requirements
- Basic Veeva system configuration and reporting skills
- Experience in application support and troubleshooting
- Knowledge of GxP and CSV methods
Full Job Posting
Job Purpose
- The Group Administrator: Regulatory and Quality Applications is an operational role in the Group Digital Technology team, responsible for providing day to day application support, issue resolution, and user assistance for the Regulatory and Quality Application which includes primarily Veeva and rela
- This role is support focused, ensuring that Regulatory Affairs teams can operate efficiently and in compliance using the Regulatory IT platforms.
Key Performance Areas
- Application Support and Troubleshooting: Provide 1st and 2nd line support, monitor support queues, troubleshoot common issues, ensure SLAs are met.
- User Access Management: Manage user onboarding/offboarding, access rights, and role based permissions.
- Incident Management & Escalation: Collaborate with team members and vendors to escalate and resolve complex issues.
- System Monitoring & Maintenance: Perform daily health checks, track usage metrics.
- Documentation & Training: Maintain support documentation, assist in user training.
- Release Readiness & Testing: Review release notes, assist in testing new features.
- Continuous Improvements: Collect feedback, participate in system upgrades.
Requirements
- Basic Veeva system configuration and reporting skills essential.
- Experience in application support and troubleshooting.
- Knowledge of GxP and CSV methods.
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