Group Administrator: Regulatory and Quality Applications
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Key skills for this role
About the Role
The Group Administrator: Regulatory and Quality Applications is an operational role in the Group Digital Technology team, responsible for providing day-to-day application suppor.
Key Skills for This Role
Responsibilities
- Provide day to day application support, issue resolution, and user assistance for Regulatory and Quality Applications
- Act as first line of support for users, manage incidents, service requests, and changes
- Coordinate with internal Regulatory Application Analyst/Specialist, Internal IT Teams and Vendor for issue escalation
- Maintain system stability and user satisfaction
Requirements
- Experience in application support for regulatory and quality systems
- Basic Veeva system configuration and reporting skills
- Ability to manage incidents, service requests, and changes
- Coordination with internal IT teams and vendors
Full Job Posting
Overview
- The Group Administrator: Regulatory and Quality Applications is an operational role in the Group Digital Technology team.
- Responsible for providing day to day application support, issue resolution, and user assistance for the Regulatory and Quality Application which includes primarily Veeva and related systems like Esko Pulse, TVT, Argus PV and Track wise Digital.
- This role is support focused, ensuring that Regulatory Affairs teams can operate efficiently and in compliance using the Regulatory IT platforms.
Responsibilities
- Acts as a first line of support for users, manages incidents, service requests and changes.
- Coordinates with internal Regulatory Application Analyst / Specialist, Internal IT Teams and Vendor (like Veeva) for issue escalation.
- Plays a critical role in maintaining system stability and user satisfaction.
- Basic Veeva system configuration and reporting skills are essential.
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