General Manager, Retail & Rental

Elevate Your Career in Banff with BCP

Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.

We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.

At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations.

Join us and be part of a culture that values connection, adventure, and excellence.

We are seeking a dynamic and results-driven Retail & Rental Manager to oversee the daily operations of Ultimate Sports.

This role is responsible for driving sales performance, managing inventory, leading a high-performing team, and ensuring an exceptional guest experience.

The ideal candidate is highly organized, financially astute, and passionate about delivering outstanding service in a fast-paced environment.

• Oversee the day-to-day retail and rental operations
• Develop, implement, and maintain standard operating procedures for rentals, returns, merchandising, and sales.
• Recruit, train, schedule, and supervise rental agents, retail associates, and supervisors.
• Foster a positive, inclusive, and guest‑focused work environment.
• Oversee purchasing, receiving, merchandising, and stock levels for both retail and rental operations.
• Develop and manage seasonal buying plans based on sales trends, inventory levels, guest demand, and company objectives.
• Research, evaluate, and select vendors to ensure high-quality, on-brand product offerings.
• Maintain strong relationships with reps and distributors, staying informed about new products, market trends, and promotional opportunities.
• Ensure rental equipment is maintained, repaired, and rotated appropriately to meet operational quality standards.
• Manage store budgets, forecasting, and financial performance, including revenue targets and expense control.