General Manager
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Key skills for this role
About the Role
NOX is seeking a General Manager to oversee the operations of a holiday homes business in Dubai. The role involves driving revenue growth, managing daily operations, budgeting, and leading the team.
Key Skills for This Role
Responsibilities
- Develop and execute revenue strategies to increase occupancy rates, ADR, and RevPAR
- Lead the sales team in achieving monthly, quarterly, and annual sales targets
- Oversee dynamic pricing models based on market trends, competitor analysis, and demand forecasting
- Oversee smooth day to day operations of holiday homes, ensuring high standards of housekeeping, maintenance, guest relations, and safety
- Prepare, manage, and control the annual operating budget
- Monitor and manage operational expenses to ensure profitability
- Lead, mentor, and inspire a multidisciplinary team
- Research and implement strategies to expand the holiday homes portfolio
- Collaborate with marketing team to design promotional campaigns
- Ensure all properties are compliant with local regulations, licenses, and health and safety standards
Requirements
- Bachelor’s degree in business administration, Hospitality Management, or a related field. Master’s degree preferred
- Minimum of 10 years of progressive management experience in the holiday homes sector, with a strong focus on revenue management, operations, and customer service
- Strong leadership and people management abilities
- Proficiency in financial management, including budgeting and forecasting
- Excellent understanding of sales strategies and revenue management in the holiday homes or hospitality sector
- Familiarity with property management systems (PMS) and CRM software
- Superior communication, negotiation, and interpersonal skills
- Knowledge of Dubai’s holiday homes regulations and tourism trends
Full Job Posting
Role Overview
- The General Manager will oversee the overall operations of the holiday homes business, ensuring the company achieves its financial, operational, and customer service goals. This role is critical for driving revenue growth, managing daily operations, budgeting, and optimizing sales strategies to enha
Key Responsibilities
- Develop and execute revenue strategies to increase occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
- Lead the sales team in achieving monthly, quarterly, and annual sales targets. Implement strategies to increase direct bookings and maximize online travel agency (OTA) listings.
- Oversee dynamic pricing models based on market trends, competitor analysis, and demand forecasting.
- Business Development.
- Oversee the smooth day to day operations of the holiday homes, ensuring high standards of housekeeping, maintenance, guest relations, and safety protocols.
- Work closely with the property owners and the maintenance team to ensure the upkeep of all properties in the portfolio.
- Ensure exceptional customer service is provided to all guests, addressing feedback and resolving any issues swiftly.
- Negotiate and manage relationships with service providers, vendors, and contractors to ensure cost effectiveness and quality service delivery.
- Prepare, manage, and control the annual operating budget, ensuring alignment with company financial goals.
- Monitor and manage operational expenses, including labor, maintenance, marketing, and other overheads to ensure profitability.
- Provide regular financial reports to senior management, analysing key metrics such as occupancy, revenue, and costs, while identifying areas for improvement.
- Optimize the business’s profit margins by balancing revenue generation with operational efficiency.
Qualifications
- Bachelor’s degree in business administration, Hospitality Management, or a related field. Master’s degree preferred.
- Minimum of 10 years of progressive management experience in the holiday homes sector, with a strong focus on revenue management, operations, and customer service.
- Strong leadership and people management abilities.
- Proficiency in financial management, including budgeting and forecasting.
- Excellent understanding of sales strategies and revenue management in the holiday homes or hospitality sector.
- Familiarity with property management systems (PMS) and CRM software.
- Superior communication, negotiation, and interpersonal skills.
- Problem solving mindset and ability to thrive in a fast paced environment.
- Knowledge of Dubai’s holiday homes regulations and tourism trends.
- Ability to lead by example, inspire teams, and drive a high performance culture.
- Strong understanding of financial drivers and ability to manage budgets effectively.
- Dedication to delivering exceptional guest experiences and maintaining positive relationships with stakeholders.
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