General Manager
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Key skills for this role
About the Role
NOX is seeking a General Manager to oversee the overall operations of its holiday homes business in Dubai. The role involves driving revenue growth, managing daily operations, budgeting, and optimizing sales strategies.
Key Skills for This Role
Responsibilities
- Develop and execute revenue strategies to increase occupancy rates, ADR, and RevPAR
- Lead the sales team to achieve monthly, quarterly, and annual sales targets
- Oversee dynamic pricing models based on market trends and competitor analysis
- Oversee day to day operations of holiday homes, ensuring high standards of housekeeping, maintenance, and guest relations
- Prepare, manage, and control the annual operating budget
- Lead, mentor, and inspire a multidisciplinary team including sales, operations, and administrative staff
- Research and implement strategies to expand the holiday homes portfolio
- Collaborate with marketing team to design promotional campaigns
- Ensure all properties comply with local regulations, licenses, and health and safety standards
- Set and monitor KPIs related to sales, occupancy, revenue, customer satisfaction, and operational efficiency
Requirements
- Bachelor’s degree in business administration, Hospitality Management, or related field
- Minimum of 10 years of progressive management experience in the holiday homes sector
- Strong focus on revenue management, operations, and customer service
- Proficiency in financial management, including budgeting and forecasting
- Excellent understanding of sales strategies and revenue management in holiday homes or hospitality
- Familiarity with property management systems (PMS) and CRM software
- Superior communication, negotiation, and interpersonal skills
- Knowledge of Dubai’s holiday homes regulations and tourism trends
- Master’s degree preferred
Full Job Posting
Role Overview
- The General Manager will oversee the overall operations of the holiday homes business, ensuring the company achieves its financial, operational, and customer service goals.
- This role is critical for driving revenue growth, managing daily operations, budgeting, and optimizing sales strategies to enhance the company’s market presence.
Key Responsibilities
- Develop and execute revenue strategies to increase occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
- Lead the sales team in achieving monthly, quarterly, and annual sales targets.
- Oversee dynamic pricing models based on market trends, competitor analysis, and demand forecasting.
- Oversee the smooth day to day operations of the holiday homes, ensuring high standards of housekeeping, maintenance, guest relations, and safety protocols.
- Prepare, manage, and control the annual operating budget.
- Monitor and manage operational expenses to ensure profitability.
- Provide regular financial reports to senior management.
- Lead, mentor, and inspire a multidisciplinary team.
- Research and implement strategies to expand the holiday homes portfolio.
- Collaborate with the marketing team to design and implement promotional campaigns.
- Drive the adoption of technology solutions for managing operations, guest services, and sales.
- Ensure all properties are compliant with local regulations, licenses, and health and safety standards.
Qualifications
- Bachelor’s degree in business administration, Hospitality Management, or a related field. Master’s degree preferred.
- Minimum of 10 years of progressive management experience in the holiday homes sector.
- Strong leadership and people management abilities.
- Proficiency in financial management, including budgeting and forecasting.
- Excellent understanding of sales strategies and revenue management in the holiday homes or hospitality sector.
- Familiarity with property management systems (PMS) and CRM software.
- Superior communication, negotiation, and interpersonal skills.
- Knowledge of Dubai’s holiday homes regulations and tourism trends.
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