{bc}
linkedin

General Manager

NOX
Dubai, UAE
Full Time
Manager
Onsite
2 weeks ago
Revenue ManagementOperations ManagementBudgetingSales StrategyLeadershipCustomer Service
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Revenue ManagementOperations ManagementBudgeting
Smart Apply

Full Job Posting

Overview

  • The General Manager will oversee the overall operations of the holiday homes business, ensuring the company achieves its financial, operational, and customer service goals.

Key Responsibilities

  • Develop and execute revenue strategies to increase occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
  • Lead the sales team in achieving monthly, quarterly, and annual sales targets. Implement strategies to increase direct bookings and maximize online travel agency (OTA) listings.
  • Oversee dynamic pricing models based on market trends, competitor analysis, and demand forecasting.
  • Oversee the smooth day to day operations of the holiday homes, ensuring high standards of housekeeping, maintenance, guest relations, and safety protocols.
  • Work closely with property owners and maintenance team to ensure upkeep of all properties.
  • Ensure exceptional customer service is provided to all guests, addressing feedback and resolving issues swiftly.
  • Negotiate and manage relationships with service providers, vendors, and contractors.
  • Prepare, manage, and control the annual operating budget, ensuring alignment with company financial goals.
  • Monitor and manage operational expenses, including labor, maintenance, marketing, and other overheads.
  • Provide regular financial reports to senior management, analyzing key metrics such as occupancy, revenue, and costs.
  • Lead, mentor, and inspire a multidisciplinary team, including sales, operations, and administrative staff.
  • Set performance goals for each department, track progress, and provide feedback.

Qualifications

  • Bachelor’s degree in business administration, Hospitality Management, or a related field. Master’s degree preferred.
  • Minimum of 10 years of progressive management experience in the holiday homes sector, with a strong focus on revenue management, operations, and customer service.
  • Strong leadership and people management abilities.
  • Proficiency in financial management, including budgeting and forecasting.
  • Excellent understanding of sales strategies and revenue management in the holiday homes or hospitality sector.
  • Familiarity with property management systems (PMS) and CRM software.
  • Superior communication, negotiation, and interpersonal skills.
  • Knowledge of Dubai’s holiday homes regulations and tourism trends.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at NOX